Privacy Policy

This Notice applies to personal information about individuals (including but not limited to customers, vendors, distributors, suppliers, service providers, joint venture/business partners, job applicants, and employees) held by us. We will process your Personal Data only in accordance with the Personal Data Protection Act 2010 [Act 709], applicable regulations, guidelines, and orders made under the Act 709, including any amendments or re-enactments of the PDPA from time to time (collectively referred to as the “PDPA”).

By providing your Personal Data to us and/or by continuing to access and use our website (“Site”), you confirm that you have read and understood this Notice and agree that we may process your Personal Data in the manner set out herein.

We reserve the right to modify, update, or amend this Notice from time to time. We will notify you of any amendments via announcements on the Site or other appropriate means. Please check the Site periodically for any changes to this Notice.

Should you disagree with this Notice or any amendments thereto, we may be unable to provide you with all services, and you might need to terminate your relationship with us and/or cease accessing or using the Site.

The term “Personal Data” means any information in our possession or control that relates directly or indirectly to an individual such that the individual can be identified or is identifiable from that and other information we hold. This includes, but is not limited to, your name, address, telephone number, Identification/Passport number, date of birth, photograph, email address, household information, etc., as well as Sensitive Personal Data as defined under the PDPA (which includes data about your physical or mental health and religious beliefs).

The types of Personal Data collected depend on the purpose of collection. We may collect, record, hold, store, use, and/or disclose your Personal Data.

Your Personal Data may be collected during your interactions with us, including through any transactions or communications you have with us. We may also obtain your Personal Data from a variety of sources, including at events, seminars, road shows, customer satisfaction surveys sponsored or organized by us, and from publicly available sources.

Additionally, we may receive, store, and process your Personal Data provided or made available by third parties, credit reference bodies, regulatory, and law enforcement authorities, for reasons including the delivery of our products and/or services, performance of contractual obligations, and to comply with legal and regulatory requirements.

The Personal Data you provide or that we collect for the fulfillment of the purposes at the time of collection may be processed for the following purposes (collectively referred to as the “Purposes”):

• • to communicate with you;
• • to maintain and improve customer relationships;
• • to assess, process, and provide products, services, and/or facilities to you;
• • to administer and process payments related to products, services, and/or facilities requested by you;
• • to establish your identity and background;
• • to respond to your enquiries or complaints and resolve issues and/or disputes;
• • to provide you with information and updates on our products, services, promotions, and events;
• • for direct marketing via SMS, phone, email, fax, mail, social media, or other communication channels;
• • to facilitate your participation in and our administration of events, contests, promotions, or campaigns;
• • to award points in a loyalty or rewards program;
• • to maintain and update internal records;
• • for internal administrative purposes;
• • to send you seasonal greetings;
• • to invite you to join our events, promotions, or product launches;
• • to monitor, review, and improve our events, promotions, products, and/or services;
• • to conduct credit reference checks and determine your creditworthiness where necessary;
• • to administer your commercial transactions with us (e.g., tender awards, service contracts, tenancy agreements);
• • to process payments related to your commercial transactions with us;
• • to process and analyze your Personal Data individually or collectively with others;
• • to conduct market research, surveys, customer profiling, and statistical or trend analysis regarding our products and/or services;
• • to share your Personal Data with our auditors for internal audit and reporting purposes;
• • to share your Personal Data in connection with legal or financial advice or legal actions;
• • to share your Personal Data with our joint venture/business partners for product/service development or marketing campaigns;
• • to share your Personal Data with insurance companies for applying for insurance policies, if necessary;
• • to share your Personal Data with financial institutions for applying for credit facilities, if necessary;
• • for audit, risk management, and security purposes;
• • for detecting, investigating, and preventing fraudulent, prohibited, or illegal activities;
• • to perform our obligations and enforce our rights under any agreements or documents;
• • to transfer or assign our rights, interests, and obligations under any agreements with you;
• • to comply with legal or regulatory requirements and to make any disclosures required by law, regulation, court order, guideline, or code;
• • to enforce or defend our rights and your rights and to comply with applicable laws;
• • to conduct verification and background checks as part of recruitment or selection processes;
• • for any other purposes necessary to operate, maintain, and better manage our business and your relationship with us, as communicated at the time of obtaining your consent.

If you do not consent to processing your Personal Data for any of the Purposes, please notify us using the contact details below.

The collection of your Personal Data may be mandatory or voluntary depending on the purposes for which it is collected. If you are required to provide Personal Data and you fail or choose not to do so, or if you do not consent to our processing as described, we will be unable to provide you with our products and/or services or otherwise deal with you.

Subject to the PDPA, we will not sell, rent, transfer, or disclose your Personal Data to any third party without your consent. However, we may disclose your Personal Data to the following third parties for one or more of the above Purposes:

• • between GGR Tech and our related corporations and affiliates, domestically or internationally;
• • your immediate family members or emergency contacts as provided by you;
• • our successors in title;
• • any person under a duty of confidentiality engaged by us, who has agreed to keep your Personal Data confidential;
• • any party involved in legal proceedings or prospective legal proceedings;
• • our auditors, consultants, lawyers, accountants, or other professional advisers engaged on a confidential basis;
• • any party nominated or appointed by us, either solely or jointly with other service providers, for establishing and maintaining a common database where we have a legitimate interest;
• • data centres and/or servers located within or outside Malaysia for data storage;
• • payment channels, including financial institutions, for verifying and facilitating payments;
• • government, law enforcement, courts, tribunals, regulatory bodies, ministries, or other authorities, as required or authorized by law;
• • our joint venture/business partners, third-party service providers, suppliers, vendors, contractors, or agents that assist in providing our services, including call centres, telecommunications, logistics, IT companies, and data centres;
• • financial institutions for credit facility applications, if necessary;
• • financial institutions, merchants, and credit card organizations in connection with your transactions;
• • the general public when you win a contest, whereby your name, photograph, and other Personal Data may be published without compensation for advertising purposes;
• • third-party credit reporting or employment agencies as part of recruitment or selection processes;
• • in the event of a sale, merger, acquisition, consolidation, reorganization, or winding-up (“Transaction”), your Personal Data may be disclosed or transferred to a third party in connection with the Transaction;

You hereby acknowledge that such disclosure or transfer may occur, and you permit us to disclose and transfer your Personal Data to such third parties and their representatives as necessary to operate and maintain our business or carry out the activities set out in the Purposes.

We aim to keep your Personal Data accurate, complete, up-to-date, and reliable. Therefore, it is your responsibility to:

• 1. warrant that all Personal Data provided or to be provided is accurate, complete, and not misleading for the purpose of acquiring or using our products, services, or facilities, and that no material Personal Data is withheld, so that we may rely on its accuracy;
• 2. promptly update us if any previously provided Personal Data becomes inaccurate, incomplete, misleading, outdated, or otherwise changes by contacting us using the details below.

Subject to the exceptions provided under the PDPA, you have the right to request access to, obtain a copy of, update, or correct your Personal Data held by us. We may charge a small fee (as permitted by the PDPA) to cover administrative costs.

We may refuse your request to access or correct your Personal Data where the cost of providing such access is disproportionate to the risk to your privacy or where the rights of others might also be affected.

You have the right at any time to request that we limit the processing and use of your Personal Data (for example, by stopping marketing communications).

In addition, you have the right to withdraw your previously given consent to our processing of your Personal Data by providing written notice, subject to any legal or contractual restrictions and a reasonable timeframe for processing such withdrawal. Please note that withdrawing consent may affect our ability to maintain our business relationship or service provision.

Any Personal Data provided to us will be retained for as long as the Purposes for which it was collected remain valid. Once your Personal Data is no longer required for those purposes, it will be destroyed in accordance with our retention policy, unless a longer retention period is required for operational, legal, regulatory, tax, or accounting purposes.

We are committed to ensuring that your personal data is stored securely. To prevent unauthorized access, disclosure, or other risks, we implement appropriate technical, physical, electronic, and procedural security measures in line with applicable laws, regulations, and industry standards.

We will periodically update our security measures and ensure that any authorized third parties use your Personal Data only for the Purposes specified in this Notice.

Please note that the Internet is not a completely secure medium. However, we implement security procedures regarding the Site and your electronic communications with us. All employees, joint venture/business partners, agents, contractors, vendors, suppliers, data processors, and third-party service providers with access to your Personal Data are bound to maintain its confidentiality.

Be aware that Internet communications, such as emails or webmails, are not secure unless encrypted. Your communications may pass through various countries before reaching their destination—this is inherent to the nature of the Internet.

We do not accept responsibility for any unauthorized access, interception, or loss of Personal Data that is beyond our reasonable control.

Our IT storage facilities and servers may be located in jurisdictions outside Malaysia. This may include instances where your Personal Data is stored on servers outside Malaysia or disclosed to entities located abroad. Please note that such foreign entities may be in countries that do not offer a level of data protection equivalent to that in Malaysia. By using our Site, you expressly consent to the transfer of your Personal Data outside of Malaysia for the Purposes described. We will take reasonable steps to ensure that any third parties outside Malaysia use your Personal Data solely for the intended Purposes and protect its confidentiality and privacy.

If any part of our Site links you to other websites, those websites are not governed by this Notice, and we assume no responsibility or liability for their content or practices.

Similarly, if you subscribe to an application, content, or product from a strategic partner and provide your Personal Data directly to that third party, that data will be subject to that third party’s privacy notice and not this Notice.

We recommend that you read the privacy or personal data protection statements of any external websites to understand their practices before providing them with your Personal Data.

We use an industry-standard technology called “cookies.” A cookie is a small piece of information stored on your computer or device for record-keeping purposes and is used by us to track your visits to the Site. Cookies may also be used to save your preferences for convenience. Third-party advertising networks may install separate cookies on your device when serving advertisements.

The anonymous clickstream data collected via cookies may include your IP address, web browser type, date and time of your visit to the Site, and whether your requests (including search requests and link clicks) were successful. Such information does not constitute Personal Data and cannot be used to identify you. It is used solely to manage and improve your user experience and to identify areas for improvement on the Site.

The use of cookies is standard practice on most major websites. Most browsers are set to accept cookies by default; however, you may configure your browser to notify you when a cookie is received or to refuse cookies. Please note that disabling cookies may limit the functionality of the Site.

If you have any questions about this Notice, or if you would like to make a complaint, request access to, or request correction of your Personal Data, please contact our Data Protection Officer at  [email protected]